Express Lounge at Chisinau Airport

Your time and comfort are priceless: with the Concierge Service from Mastercard, you can access the Express Lounge service at Chisinau Airport.

The Express Lounge service at Chisinau Airport includes:

• Free use of the VIP terminal once a year upon departure or arrival.
• 50% discount for 10 additional uses of the service within 12 months.

Services on departure:

• Access to a special parking area for passenger drop-off and baggage unloading.
• Entrance to the private VIP terminal for individual check-in and luggage delivery.
• Aviation security and passport control are managed privately in the terminal.
• Access to the lounge with a snack bar with drinks.
• Personal transfer to the plane.

Services on arrival:

• Meeting immediately after getting off the plane.
• Personal transfer from the plane to the VIP terminal.
• Individual passport control and baggage claim services.
• Rest in a comfortable waiting area while picking up your luggage.
• Separate parking for a private car or organized transfers to meet the passenger.

Terms of booking and using the Express Lounge service:

To book the Express Lounge service (VIP terminal), you need to contact the Mastercard concierge at least 26 hours before departure. The concierge requires the following information:

• Last and first name.
• Flight information (flight number, departure or arrival time).
• Vehicle license plate (if using a parking service).

After receiving the application, the concierge will confirm the reservation within an hour and send you a confirmation.

How to use the service:

• On the day of your trip, you only need to show your passport at the VIP terminal check-in desk.
• From that moment, managers will take care of everything, ensuring a stress-free trip.
• Client can arrive at the VIP terminal 1.5 hours before the flight to avoid the stressful rush before the flight.

Offer period: from December 16, 2024 to December 31, 2025.

The organizer has the right to change the offer validity period.

Conditions:

• The offers are available to holders of Mastercard premium cards of World Elite types subject to activation by the issuing bank.
• Find out the conditions for activating services on your card by contacting the card issuing bank directly.

Find more information here.

MASTERCARD TRAVEL EXPERIENCES

Mastercard Travel Experiences is a service with a convenient digital application that provides airport services in Europe and Asia at member airports to holders of Mastercard World Elite premium cards:

• Fast Track, passing security control at the airport through a separate corridor.
• Car for transfer to/from the airport.
• Discounts in airport cafes and restaurants.

The Fast Track service provides an opportunity to use priority passage at airport checkpoints, which allows you to speed up the process of passing aviation security.

Holders of Mastercard World Elite premium cards have access to free unlimited passes within the Fast Track service, guests - for a fee, the tariff depends on the airport (on average 6-13 EUR), the number of guests per 1 visit is 6.

To use the offer:

• Register in the Mastercard Travel Experiences application or on the website.
• Log in to the Mastercard Travel Experiences mobile application or personal account on the website and book the service in advance (choose the airport, number of travelers and desired time period).
• Receive a QR-код for passing through security in a separate corridor in the application or by e-mail. Download the received QR code to your e-wallet or save it in the application.
• Go to the Fast Track area and present the QR-код to receive the service.

Car for transfer from/to the airport

Mastercard World Elite premium card holder has an opportunity to get access to a number of cars around the world that will help to get to/from the airport on time and in comfort.

• Fixed fare, regardless of demand.
• In case of flight delay, the boarding time will be changed at no extra charge.
• Personalized service and professional drivers who will be in touch with you before boarding/disembarking.
• Possibility to choose a car.

To use the offer:

• Register in the Mastercard Travel Experiences application or on the website.
• Log in to the Mastercard Travel Experiences mobile application or personal account on the website and book the service in advance (choose an airport and fill in all the necessary fields, providing flight details and personal data).
• Choose the desired car from a range of comfortable and luxurious vehicles.
• Complete the checkout process (pay for the order and complete the booking) and receive a confirmation.

Discounts in airport cafes and restaurants

Mastercard World Elite premium card holders can use the Mastercard restaurant program and taste their favorite dish or drink before the flight with a discount of up to 25%.

• Most restaurants offer an instant discount when you place an order.
• Discounts are from 10% to 25%.

To use the offer:

• Register in the Mastercard Travel Experiences app or on the website.
• Log in to the Mastercard Travel Experiences mobile application or your personal account on the website choose an airport, check out the offers of available restaurants and place an order.
• Get a QR-код and download it to your e-wallet or save it in the application.
• Present the QR-код to a restaurant employee during your visit to receive a discount.

Find more information here.

Download the application:

• App Store
• Google Play

MASTERCARD BUSINESS LOUNGE

Mastercard World Elite cardholders can also use the offer from Mastercard and visit the Mastercard Business Hall in Romania, Bucharest, Henri Coanda Airport, 1st floor, international departures area, free of charge.

When visiting the business lounge, it is enough to inform the manager at the entrance that you want to use the free visit from Mastercard and present your Mastercard World Elite card (a plastic card is required). The card must be active (activated by PIN) with a positive balance.

The following are available for visitors free of charge:

• daily newspapers;
• food and drinks;
• Wi-Fi;
• TV;
• workplace.

MASTERCARD CONCIERGE

Mastercard Concierge is a personal round-the-clock assistant in solving almost any problem, from the simplest to the most complex and emergency situations.

Concierge service staff will provide first-class services 24/7, regardless of the country of residence.

They will help you find a flight, book a hotel, order flowers or a reservation at a restaurant, find out about interesting things to do in the city, call a taxi and even return lost luggage, and much more.

How to use Concierge Service:

• Send a request to any convenient messenger or make a call.
• The manager will take the request into consideration.
• After processing the request, the manager will call you to agree on the details.

Contacts of the Concierge Service:

• phone number: 0 800 33 77 95, for calls from abroad +38 (067) 401 77 95;
• Telegram/Viber: @mastercard_concierge_bot;
• Whats App: +38 (067) 401 77 95;
• E-mail: info@mastercard-concierge.com.

The Concierge Service can be used by the client personally and can be activated for 3 additional people: personal assistant, spouse, secretary, etc.

Free of charge activation.

For this purpose, the cardholder just needs to contact Concierge Service from his/her phone number and provide the necessary data of the person who is granted access to the service (full name, date of birth, mobile phone number).