01File a claim with the agent or subagent. Financial claims of clients (residents or non-residents) are considered by an agent or subagent |
02If necessary, provide the agent or subagent with the necessary proof. |
03Disputes between participants and/or users do not affect the transfer of funds |
04The dispute resolution period is determined by the agent or subagent according to the approved internal documents |
05Agents or subagents who receive a claim are required to meet your reasonable requirements. |